FAQ

I don't have good images, what should I do?
Please contact us first before ordering and send me the photos and we will assess it from there. Check out our website! https://pawtraitstudio.com.au/ ...
Thu, 14 Oct, 2021 at 10:09 AM
What sizes can i print my artwork?
You'll be provided with a pdf file & jpeg file at A2 size so you'll be able to print it any size from A5,A4, A3 & A2. The most popular one i...
Thu, 14 Oct, 2021 at 10:10 AM
Where can I purchase a frame for my print?
Affordable framing can be purchased from Ikea, Kmart, Target, Freedom, Spotlight, Officeworks, Country Road and Big W. Alternatively, you can take your prin...
Thu, 14 Oct, 2021 at 10:10 AM
Refund Policy
Due to the customised nature of all of the products we produce at Pawtrait Studio & Prints, we cannot offer returns or refunds. Your artwork is designed...
Thu, 14 Oct, 2021 at 10:11 AM
Shipping Policy
ABOUT DELIVERY For digital only, the current processing time is 3-5 business days All orders generally take 5-7 days to be created and shipped. This ca...
Thu, 14 Oct, 2021 at 10:11 AM
Not Revision, but new photo
Thank you for reaching out! As mentioned on our website, we replicate the photo you provide to create your custom pet portrait. Using a new photo would mean...
Sun, 24 Nov, 2024 at 9:45 AM
CHristmas
Thank you so much for your patience! We know how excited you must be to receive your pet portrait, and we completely understand how special this is to you....
Sat, 14 Dec, 2024 at 11:33 AM